What is a primary goal of a preventive maintenance visit?

• A. To upsell services.
• B. To ensure proper operation and identify potential issues before failures.
• C. To reduce system uptime.
• D. To violate privacy.

Answer: (B)

Preventive maintenance is about keeping equipment operating reliably by catching issues before they cause failures. During a visit, a technician checks that everything works correctly, tests components, cleans or adjusts parts as needed, and may replace worn items like batteries or sensors. They verify that the alarm panel, sensors, power supplies, and communications are functioning and review system logs to spot patterns that could indicate trouble. The core idea is to ensure proper operation and identify potential problems early, which helps prevent unexpected outages, extend equipment life, and maintain safety and performance. Upselling may happen, but it isn’t the main goal; aiming to reduce uptime would be counterproductive, and privacy concerns have no place in a legitimate maintenance visit.